Question

Branding - files not supported

  • 9 May 2021
  • 1 reply
  • 23 views

Hi all, everything I upload a jpg/png/gif as branding it says file type not supported. Is there a reason / workaround?


1 reply

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Hello Mwe99


I’m sorry to hear you’ve been having issues with uploading your logos or customer backgrounds. 


I checked with our product team, and this does not seem to be anything we came across before. We might need to troubleshoot this further, so I’m sending you an email and we’ll take it from there. 

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