Question

Former user cannot log in as guest

  • 11 October 2021
  • 1 reply
  • 8 views

I have a former user who still needs the ability to be added as a moderator to others’ events. When trying to add this person, we are getting an error that she has been deactivated. I am the admin and when I try to reactive I get an error that I need to purchase another seat. I dont want to reactivate her as a user, but rather just give her the ability to moderate events as a guest. 


1 reply

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Hi @gramboda 

So sorry you’re having trouble adding a guest to your event.

To get to the root cause and resolve it as quickly as possible, could you please reach out to our Customer Care team at support@slido.com, or by opening up a chat with them (available Mon-Fri)?

To make things even faster, please include the e-mail of the colleague you wish to add, and the event you would like to add them to. 

Thank you! 

-Russ

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