Slido doesn't recognise my upgrade

  • 27 March 2022
  • 1 reply

Hi all, 


Looking for some help as a new Slido user. 

I have upgraded my plan & have been charged for the year. Yet each time I try to use the ”paid” features. I am being asked to pay again …. 


Any suggestions?



1 reply

Userlevel 4

Hi @AdamL,

I’m sorry to hear that!

If you created your event before upgrading your account, then the event stayed on the free Basic plan. This is because upgrades only apply to events created after the purchase.

Could you try duplicating the event? This will create a copy of the event and apply the paid license.

Let me know if this helped :)