We take privacy and security seriously. Find answers and learn more about our commitment in this questions and answers article below.
What does public event mean?
Public events are visible in Slido’s search results and can be accessed by typing in the event code. Anyone can access this event at any time.
I don't want anybody to join my event. How can I secure it?
Is Slido cloud-based?
Yes, Slido is a cloud-based platform that enables real-time engagement.
Where is Slido hosted?
Slido is hosted on AWS (Amazon Web Services) infrastructure.
Where are your servers located?
Our servers are located in Ireland and Germany.
What security standards is Slido compliant with?
The AWS environment that hosts Slido maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. Slido itself holds ISO 27001 certification - the certificate and more information can be found on our Security page.
Is Slido GDPR compliant?
Yes, Slido is GDPR compliant and you can read more about our commitment here.
How do you protect the data in my event?
We encrypt our services using SSL, in transit and at rest as well.
What kind of data do you collect?
We collect data related to the content of your event, information about your Slido plan and price, personal information such as your name, email and billing address. Furthermore, voice, if you reached out to us via phone, technical data collected automatically like browser version, IP address, or OS version. We do not collect information about your credit card. It is collected directly by the payment gateway.
How long do you store the collected data?
We store your data until you decide to delete the specific data or the whole account. If you wish to do so, please check out this article.
Does Slido guarantee the confidentiality of my data?
Yes, we guarantee the confidentiality of your account and your data as well. However, if you use the “BASIC” version of Slido, all data collected are considered public and can be displayed on our site and freely shared with other parties. In case you care about privacy, we strongly recommend using our privacy settings available in paid versions of Slido.
Does Slido share my data with third parties?
Slido does not sell, trade or otherwise transfer your personal information to third parties in any manner that could be harmful, dangerous or violating your privacy. We share personal information with companies, organizations, and individuals outside of Slido only under one of these three circumstances: when you give us your consent, when it is used for external processing or when it is required due to legal reasons.
Do you collect IP addresses of the participants? Can you share IP addresses with us if we request you to do so?
Yes, we collect IP addresses and we won’t be able to share the IP addresses with you even if you request us to do so - we are committed to maintaining the privacy of participants, for instance, we guarantee that an anonymous question stays anonymous.