Question

Slido for Powerpoint crashing + error message if not crashing

  • 29 September 2021
  • 1 reply
  • 63 views

Hello,

I’ve been trying to use Slido for Powerpoint on a corporate network and when the add-in is activated, it either crash at launch or I’m receiving an error message.

Is it a recurring issue?

We already tried to change the User Account Control settings but it didn’t change anything.​​​​​​​

Best regards,

Ludovic


1 reply

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Hi @Ludovic,

please, send us the logs from Slido for Windows so we can check what is happening.

To capture logs

  1. Use Start menu to find the Slido app and run it

  2. Find the Slido app in the tray menu (near the clock and battery/network icons)

  3. Right-click on the Slido icon

  4. Choose Get logs

  5. A Windows Explorer window will open with the log file selected (eg. SlidoLogs_123.zip)

  6. Send the ZIP file to support@slido.com

 

The ERR_ABORTED error indicated there is something blocking us from connecting to the Slido servers. If you are using authenticated proxy on the corporate network Slido for Windows does not work.

Are there any limitations in Slido for PowerPoint? | Slido Community

 

Best regards,
Joži

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