Frequently asked questions regarding our Microsoft Teams integration

  • 15 March 2021
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Welcome to our Microsoft Teams integration FAQ page. We’ve set it up in order to answer some of the most frequent questions that you might have regarding the integration.

 

Didn’t find an answer to your question in this article? Contact our Support team at support@slido.com.

 

In this article:

  • I can’t see the + button to add the Slido app, what should I do?
  • Is there any extra cost for the integration?
  • Does the integration work with Teams Live Events?
  • Will external users see the Slido app when they join a Teams Meeting?
  • Does the integration work with Teams channel meetings?
  • Does the integration work in a web browser?
  • Does the integration work in the Teams mobile app?
  • Does the integration work with the Teams breakout rooms?
  • I schedule Teams Meetings in Outlook, can I still use the integration?
  • I can’t see the Slido app in Teams, what’s the problem?
  • Does the Teams app work hand in hand with Slido’s PowerPoint add-in?
  • How do you handle security?

 

I can’t see the + button to add the Slido app, what should I do?

If you scheduled your meeting and you still can’t see the + button, please make sure at least one participant is invited to this meeting. Once done, go to Edit the meeting and the + button should be available. In case the problem still persists, please make sure you have enabled Turn on new meetings experience under Microsoft Teams Settings → General.


Is there any extra cost for the integration?

There is no additional cost for the integration, it works with all of our packages, including the free Basic package.


Does the integration work with Teams Live Events?

Currently, meeting apps such as Slido work only with Teams Meetings. We would like to offer this for Live Events in the future, once Microsoft enables it. (* Teams Live Events are Microsoft’s webinar/large event product, similar to e.g. Zoom Video Webinar)


Will external users see the Slido app when they join a Teams Meeting?

Currently, only members of your organization see meeting apps such as Slido in a Teams Meeting. We would like to enable this for external users in the future, once Microsoft enables it.


Does the integration work with Teams channel meetings?

At the moment, Microsoft doesn’t support meeting apps such as Slido in channel or chat meetings. In addition, once you invite the whole channel to your meeting, it’s considered a channel meeting and therefore it won’t allow you to add the Slido app to the meeting. We would like to support channel and chat meetings, once Microsoft enables it.


Does the integration work in a web browser?

Currently, you need to have the Desktop app installed to be able to use Slido in a Teams Meeting. Once Microsoft supports meeting apps in a web browser, this will work automatically.

 

Adding Slido to a Teams channel (the secondary functionality of this integration) works in the web browser too.

 

Does the integration work in the Teams mobile app?

Currently, you need to have the Desktop app installed to be able to use Slido in a Teams meeting. Once Microsoft supports meeting apps in a mobile version of Teams, this will work automatically..


Does the integration work with the Teams breakout rooms?

Currently, the Slido app will only be available in the main Teams room. When divided into breakout rooms, the Slido app will not be available in these.


I schedule Teams Meetings in Outlook, can I still use the integration?

Yes, you can! After you schedule a meeting in Outlook, open the Meeting in your Teams Calendar to add the Slido app (see here).


I can’t see the Slido app in Teams, what’s the problem?

Most likely they might have certain internal restrictions in place. In such case, Slido needs to be whitelisted by the IT administrator.

 

Does the Teams app work hand in hand with Slido’s PowerPoint add-in?

Yes, it does as long as you use the same Slido event (or session) in both PowerPoint and Teams apps. The “Share content” feature during the call, however, doesn’t work so you will need to share screen or the application window of PowerPoint.


How do you handle security?

We want to make sure that the Slido app meets Microsoft’s compliance and security standards. You can find our certification on this page.

 

What permissions are required when adding the Slido app to Teams?

We ask for permissions when you are adding the Slido app into your Teams Meeting or Channel. This app will have permission to:

  • Receive messages and data that I provide to it.

  • Send me messages and notifications.

  • Access my profile information such as my name, email address, company name, and preferred language.

  • Receive messages and data that team members provide to it in a channel.

  • Send messages and notifications in a channel.

  • Access this team’s information such as team name, channel list and roster (including team member’s names and email addresses) - and use this to contact them​.


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