troubleshooting

Troubleshooting Slido for PowerPoint

  • 11 March 2021
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Thanks for downloading Slido for PowerPoint! Have a look at the list below and scroll to the right section based on what fits your description best.
 

  • I can’t see the Slido button in PowerPoint
  • Polls, Quiz or Q&A do not work in presentation mode
  • Sidebar isn’t loading and stays white (or shows an error)
  • Reporting an issue to our support team

 

I can’t see the Slido button in PowerPoint

 

The Slido button always appears under the Home tab. If you can’t see it there, complete the following steps.

  1. Close PowerPoint
  2. Right-click the Slido icon in the system tray (bottom-right corner) and click Exit
  3. Restart your computer (recommended)
  4. Click Start, search Slido and launch the application
  5. Open PowerPoint

🎥 Watch this how-to video

 

❓Didn’t work? Continue with the steps below. The Add-in may be disabled or inactive.

 

Add-in is disabled. How do I enable it?

  1. Go to PowerPoint and click File
  2. Select Options and then Add-ins
  3. Pick “Disabled” from the drop-down at the bottom and click Manage
  4. Select Slido in the list, click Enable and Close.
  5. Click File, select Options and click Add-ins again
  6. Go back to the drop-down below and select “COM Add-ins”
  7. Check off Slido and click OK
  8. Find the Slido button under Home tab

🎥 Watch this how-to video

 

Add-in stays inactive. How do I activate it?

  1. Click Search in Windows
  2. Type “Change User Account Control” and launch the application
  3. Move the slider to the second position from top.
  4. Click OK
  5. Restart the computer (recommended)

🎥 Watch this how-to video

 

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💡 If this control isn’t available or it jumps back to the default position after restart, please contact your IT or system administrator.

 

Polls, Quiz or Q&A do not work in presentation mode. The slide stays white.

 

One of the reasons why this may be happening could be your network setting. Click “Show content”, copy-paste the text and send it to your IT Department to add an exception for Slido.

 

Text to send to your IT admin:

 

Slido for PowerPoint currently doesn’t support proxy authentication of any kind. The processes -- Powerpnt.exe, Slido.exe and CefSharp.exe need to be able to run and connect to the following domains in order for the Slido Add-in to function properly.

 

*.slido.com

*.sli.do

*.data.logentries.com

 

If you’re using some type of firewall or proxy server, you can make the above mentioned domains to be accessed by the Add-in processes. The rules or exceptions would need to be configured using the domain masks instead of entering specific IP addresses as we use dynamic IP addresses.

 

 

Sidebar isn’t loading and stays white (or shows an error)

 

One of the reasons why this may be happening could be your computer policy set by your system administrator. Click “Show content”, copy-paste the following text and send it to your IT admin to adjust the rules.

 

Text to send to your IT admin:

 

If you’re using Microsoft Intune to manage the devices, the Attack surface reduction policy is enabled which blocks any Microsoft Office applications from creating processes. Also, Windows Defender may be blocking some parts of the Slido Add-in, too.

 

You can adjust the Endpoint Security Policy to exclude Slido for PowerPoint installation path from ASR rules. Here are the steps:

 

  1. Open Microsoft Intune and go to Endpoint security

  2. In the Manage section, open Attack surface reduction

  3. Click Create Policy

  4. Use Platform: Windows 10 and Profile: Attack Surface Reduction rules

  5. Click Create

  6. Go through the wizard and configure the policy. Enter the path C:\Users\*\AppData\Local\Slido\Slido for Windows in the Exclude files and paths from attack surface reduction rules policy.

  7. Include installed subfolders too.


If you need help or have questions, contact experience@slido.com.

 

 

Reporting an issue to our support team

 

If this guidance hasn’t helped, we’re happy to help! Start a chat from our website or send us an email at support@slido.com.

 

Please include the log files in your email or add them as an attachment in the chat.

 

How to get logs

  1. Click Start, type Slido and launch it
  2. Right-click the “S” icon in the system tray (bottom-right corner)
  3. Select Get logs
  4. Attach the generated .zip file to the email

🎥 Watch a how-to video


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