Question

I can't see the Slido bar at Powerpoint

  • 21 April 2021
  • 1 reply
  • 55 views

As I can read, some other users had the same issues some months ago. I prepared the polls in Slido an try now to implement the existing ones in Powerpoint. But there are no polls.

Sometimes I do see the event, but no polls, sometimes, I even don’t see the event. I have that problem for some weeks, now. It worked great over the last year. I work with the latest update and I am quite confuses and upset. What can or should I do?


1 reply

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Hi @Mathias,

I’m sorry you have issues with the addin.

Can you create a log file and contact us at support@slido.com?

How to get logs

  1. Click Start, type Slido and launch it
  2. Right-click the “S” icon in the system tray (bottom-right corner)
  3. Select Get logs
  4. Attach the generated .zip file to the email to support@slido.com

 

If you cannot see the Slido button in the ribbon bar, please try the steps in the I can’t see the Slido button in PowerPoint section of our guide Troubleshooting Slido for PowerPoint | Slido Community 

 

Best regards,
Jozef

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