Use moderation and manage audience questions

  • 24 August 2020
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There are a few things that can help you run a great Q&A. Highlight the questions that are being answered live and send them to the archive by marking them as answered afterwards. With the moderation feature, you can filter out all inappropriate or irrelevant ones.

 

There's no limit on how many questions your participants can submit.


In this article:

  • Mark questions as answered or archive them
  • Highlight questions
  • Control questions with Q&A moderation

 

Mark questions as answered or archive them


Once the question has been answered, you can easily hide it by clicking the Mark as answered to make room for the next question. If you don't wish to mark a question as answered, simply Archive it.

 

The questions will remain stored in the archive and will be available also in your exports and analytics. You can restore a question from the archive by going to the Archive tab and clicking the Restore button. The question will re-appear in the Live Q&A.

 

You can control your Q&A also directly from Present mode. Learn more.

 

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Highlight questions

 

You can use the highlight feature to make it obvious for the audience which question is being discussed. When highlighted, the question stays at the top of the list of questions. This affects both the Present and Participant mode.


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Control questions with Q&A moderation

 

Moderation of questions is available in all our paid plans except Engage.

 

Enable moderation

  1. Go to Questions
  2. Click on Enable moderation
  3. Incoming questions can be reviewed in the For review section. All approved questions are in the Live section

 

Once a participant submits their question, it appears as Waiting for review. The question can still be edited or withdrawn by the participant.

 

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Approve or dismiss incoming questions


Moderation allows you to review the questions submitted by the participants.

  1. Go to Questions
  2. Click the green check button to approve the question 
  3. Click the red cross button to dismiss the question
     

Participants can withdraw their questions after you approve them. They can also edit their questions for up to 5 minutes after the approval. The edited question will appear in "For review" and you can decide to approve the changes or not.

 

If you see a typo in a question, you can edit it.

 

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Label questions


Labels offer an easy solution to categorize and filter questions, making your meetings or Q&A sessions more structured and efficient. Read more about Labels here.


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