Share access and add guest collaborators to your event

  • 24 August 2020
  • 10 replies
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If you’re organizing an event with multiple rooms or you’re expecting a bigger audience, you might need an additional administrator to help you approve questions or activate polls.

 

With any of our paid plans, you can share your event with as many guests as you need. If you’re using our free Basic plan there’s a limit of 10 guests per event. Please note a guest can be added to one event per each event owner in an account. Guests can't access event settings.

 

In this article:


 

Invite guests to your event

 

You can invite additional administrators to the event by email or using a shareable link.

 

To send an email invitation to a guest:

  1. Open Settings and select Share access
  2. Type in the email address of the person you'd like to add
  3. Select Invite to send the email invitation


If you wish to enable a shareable link, simply toggle on the option, copy the link and share it via email or your preferred communication tool.
 

Inviting collaborators via shareable link

Please note that shareable link is not available for organizations with member SSO including Webex licenses. 


The email invitation link is valid for 30 days. You can resend or revoke the invitation anytime using the three-dot menu.


 

Allow inviting external guests when SSO is set for your Slido Organization


If you're using single sign on (SSO) for your Slido organization, you can only invite people who are already members of the organization. To allow guests to log in without SSO, the organization owner needs to enable the option Exclude guests from SSO in the Member SAML/SSO settings under Organization settings.

 

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Only the owner of Slido organization can change the SSO settings


 

Manage guests

 

If the guest's email invitation expired, you can simply resend it or revoke it. You can also revoke access of any existing guests.

  1. In Settings go to Share access
  2. Click the three vertical dots next to the added admin
  3. Select Revoke access/Resend invite
     


 

Guest competencies

 

People you invite to help with your event can do all the actions related to running Q&A, Polls and Ideas. They can't access and change event settings.

 

Guests can:

  • Moderate, archive, answer, label, highlight or delete questions
  • Activate, edit or create new polls
  • Activate, edit or create new ideas
  • Access event Analytics
  • Download exports

Guests can’t:

  • Change the event code or event dates
  • Change privacy settings
  • Create, turn on and turn off multiple rooms
  • Add event branding
  • Access event Settings

 

Useful tips and troubleshooting

  • Tip 1: How Guests accept your invitation
    Once you invite a Guest, they'll receive an email with the invitation. If they don't have a created Slido account, they'll be asked to create one. If they already do have it, they can simply log in. To access the event in the future, after accepting the invitation, they can do so by visiting www.slido.com and logging in. One person can be a Guest only in one event at a time.
     
  • Tip 2: Add your colleagues to multiple events with full access to event settings
    If you want to share multiple events with your colleagues and let them access the event settings, you can add them as additional users. Read the article about our Team management feature that explains how it works.
     
  • Troubleshooting: "Please use email from suggested users" error
    If you're getting this error and you are a license owner, go to Organization settings - Member SAML SSO and make sure the Exclude guests option is checked. If you're not a license owner, copy the article link and contact the license owner to do so.
     
  • Troubleshooting: "This user has been deactivated and cannot be invited as a guesterror
    If you're getting this error, it means that the user you're trying to invite is currently a deactivated member of your organization. Before being able to invite the user as a guest to your event, they have to be either reactivated or completely removed from the Organization first. This can only be done by the Organization Owner and Admins as per this guide about managing organization members. If you're not one of them, copy the article link and contact them with your request.


 

Curious about more?


10 replies

Userlevel 4
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Hi @Floris,

To invite multiple collaborators at the same time, you can enable the shareable link and send it to the collaborators. They then need to click on the link and create a guest account.

By the way, just to be clear, only those who will be creating polls and activating them need to be collaborators. Participants who will be voting in polls and sending in questions do not need to have an account in Slido. Sometimes people confuse these two.

Hope this helps 🙏 Let me know if you need anything else 🤗

How do I get the QR code prior to an event?  it’s not showing…

 

Userlevel 4
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Hi @Rich J,

Your QR code can be dowloaded from admin if you go to Share > Download QR code. 

You can also double check whether you have the QR code feature on by going to Settings > Customization > Present mode > and toggle on “Join event via QR code”

 

In some cases, the QR code feature might be turned off on an Organizational level. To check this, click on your profile in the top right corner of your admin and go to Organization Settings and Billing > Present mode > and toggle on Join event via QR code.

 

Here’s a more detailed article all about our QR code feature:

 

Please let me know if there’s anything else that I can help with 🤗

How can I add a list of 50 collaborators?

 

 

How do I increase my share limit? We have 15 users collaborating on a project and I want each stakeholder to have access to the word cloud survey I created. 

Is there a maximum number of Guest collaborators for one event?

Userlevel 4
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Hi @adchac and @CarloJose,

We currently have a limit of maximum 10 guest collaborators per event, only in the free Basic plan. If you would like more collaborators, please upgrade to one of our one-time or annual plans.

@adchac would you like your stakeholders to be able to change the survey or to vote in the survey? If you would like them to vote in the survey, you don’t need to make them collaborators - simply send them a direct link to the survey.

Hope this helps :) Let me know if you have any further questions 🙏

I am trying to share access to an event with a colleague of mine (she does not have a license) but as soon as I enter her email I receive the following message: Sent invitation failed. It worked with another colleague’s email however. Does anyone have a hint how to resolve this issue? Thanks :)

Userlevel 2
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Hi @Stella,

Oh, sorry to hear your experiencing difficulties :( 

This might be a long shot, but could you please double check if your colleague was already added to the event? 

If not, there might be a couple of reasons why it’s not letting you go through. To get to the root cause and resolve it as quickly as possible, could you please reach out to our Customer Care team at support@slido.com, or by opening up a chat with them? 

To make things even faster, please include the e-mail of your colleague, the event you would like to add them to + a screenshot of  inspect element report

Thank you! 

 

 

Thanks, Francesca!!

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